At Nisue, we understand that sometimes an item may not fit or suit you as you had hoped. We want you to love what you’ve purchased, so we’ve made our return process simple and customer-friendly.
Hassle-Free Returns
Easy Return Process
We offer a 20-day return period for our customers. Here’s how to make a return:
- Time Frame: You have 20 days from the date of receipt to return your items.
- Condition of Items: Products must be returned unworn, undamaged, and with original tags attached.
Steps to Return
Follow these simple steps for a smooth return experience:
- Contact Us: Email us at service@nisue.com to initiate the return process.
- Packaging: Securely package the items in the original packaging.
- Return Label: We will provide a return label for your convenience.
Refund Policy
Refund Processing
Once we receive your returned items, here’s what happens next:
- Inspection: We will inspect the items to ensure they meet our return conditions.
- Refund Approval: If approved, the refund will be processed to your original payment method.
Non-Refundable Items
Please note that certain items are not eligible for returns:
- Final Sale Items: Products marked as ‘final sale’ cannot be returned.
- Accessories: For hygiene reasons, accessories are non-refundable.
Additional Information
Customer Support
If you have any questions or need assistance, please don’t hesitate to contact us:
- Email: service@nisue.com
Our Commitment
At Nisue, we are committed to ensuring a seamless and satisfying shopping experience for all our customers.